A family member is using my account — what should I do?

Change your password immediately and let us know via our 24/7 live chat or at support@b66b.cam. If the family member is under 21 and has used your account, our protection team will review those transactions.

b66b — Responsible Gaming

b66b's commitment to responsible gaming

b66b believes gaming is for enjoyment — not for burden. We are committed to ensuring the safety and well-being of every player.

Our responsible gaming policy

b66b is a trusted online gaming platform in Bangladesh. We believe online gaming is a form of entertainment — but it is important to enjoy it responsibly. Our responsible gaming policy is designed to give players a safe and enjoyable experience.

We understand that for some people, gambling can become a problem. That is why b66b provides multiple protection tools — from setting deposit limits to full self-exclusion. If you feel that gaming is having a negative impact on your life, our 24/7 support team is always ready to help.

Responsible gaming means not only knowing your limits, but also committing to keeping them. At b66b, we respect that commitment and stand by you every step of the way.

Important age restriction

All services at b66b are for those aged 21 and above only. Minors are strictly prohibited from opening an account or taking part in gaming.

21+

Age restriction

We strictly ensure that only those aged 21 and above can register and play on our platform. Proof of age may be requested during verification.

Protection tools and features

b66b gives you the ability to control your gaming experience. Use the tools below to stay safe with ease.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately and protects you from overspending.

Time-out

If you want to take a short break, set a time-out for anywhere from 24 hours to 30 days. During this period, your account will be temporarily suspended.

Self-exclusion

If you feel gaming is becoming a problem, close your account for anywhere from 6 months to permanently. No promotions or offers will be sent during self-exclusion.

Loss limit

Set in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed.

Reality check

Receive a reminder at set intervals (every 30, 60, or 90 minutes) letting you know how long you have been playing. This keeps you aware.

24/7 support

Our Bangla-speaking support team is with you day and night. Reach out via live chat for any concern — help is available right away.

How to use protection tools

You can easily activate these protective features from your account settings. Follow the steps below:

Log in to your account

Go to account settings

Click the profile icon in the top right corner and select the "Responsible Gaming" or "Security Settings" option.

Choose your preferred limits

Select from deposit limit, loss limit, reality check, or time-out — based on your needs — and set the amount or duration.

Confirm and save

Confirm your settings — the limits will take effect immediately. If you apply to increase a limit, there is a 24–48 hour waiting period.

Contact the support team

For self-exclusion or more complex matters, speak with us via live chat. We are here to help without judgment.

Signs of problem gambling

Be alert and seek help if any of the following signs appear in you:

Your bet amounts keep increasing, but the enjoyment is decreasing.
You keep playing in an attempt to recover money you have lost.
You are lying to family or friends about your gaming.
You are taking loans or dipping into savings to play.
You are trying to stop gaming but cannot.
Gaming is affecting your work, studies, or relationships.
You are playing to escape stress or loneliness.
You feel restless or irritable when you are not playing.

Do not hesitate to seek help

If any of the above signs appear, contact our 24/7 live chat. Our team will help you activate self-exclusion or any other protection tool.

Financial limits and payment security

Deposit limits

The minimum deposit at b66b is just ৳200. You can also set a lower daily or weekly limit if you wish. Supported payment methods:

bKash Nagad Rocket Upay

The same minimum limit applies for each method.

Withdrawal information

The minimum withdrawal is ৳1,000. Withdrawals at b66b are generally completed in just 5–30 minutes. As part of responsible gaming, we advise — only deposit money that you can afford to lose without it affecting your daily life.

Contact the support team to set a personal deposit limit.

Financial protection tips

Keep your gaming budget separate — do not mix it with everyday expenses.
Never play with credit card funds or borrowed money.
Do not make extra deposits in the hope of recovering lost money.

Make it a habit to withdraw your winnings promptly.
Track your weekly spending and stay within your budget.
Do not keep emergency funds in your account.

Self-exclusion process

Self-exclusion is the most powerful protection tool. If you feel gambling is going beyond your control, choose this option.

Once self-exclusion is active, you will not be able to log in to b66b, make deposits, or receive any promotional emails. This protection cannot be lifted before the chosen period ends.

You can choose from the following self-exclusion durations:

6 months 1 year 2 years Permanent

If you choose permanent self-exclusion, it will not be possible to reactivate the account. Please speak with our support team before making this decision.

Any balance remaining in your account during self-exclusion can be withdrawn through the support team.

Minor protection and parental controls

b66b strictly keeps minors (under 21) away from gaming. Age is verified at registration and additional identity documents may be requested if needed.

Our advice to parents and guardians for protecting younger family members:

Keep your device and account passwords private.
Use parental control software on gaming apps and sites.
Have open conversations with children about online gaming.
If you have any suspicion, notify our support team right away.
Log out of unused accounts.

Report

If you suspect a minor is using our platform, notify us immediately at [email protected] or via live chat.

FAQ — Responsible Gaming

Here are answers to frequently asked questions about responsible gaming.

Yes. A deposit limit takes effect as soon as you set it. However, if you want to increase the limit, there is a 24–48 hour waiting period. This delay is intentional — to prevent decisions made in the heat of the moment. Lowering a limit is always immediate.

All balance in your account remains safe during self-exclusion. By contacting our support team, you can withdraw to your registered payment method (bKash, Nagad, Rocket, or Upay). The minimum withdrawal is ৳1,000.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a longer-term protection — from 6 months up to permanent. It does not end on its own and cannot be lifted before the period is over. Self-exclusion is more effective for serious concerns.

Change your password immediately and let us know via our 24/7 live chat or at [email protected]. If the family member is under 21 and has used your account, our protection team will review those transactions.

Promotional communications are paused while self-exclusion is active. However, using standard protection tools such as deposit limits or reality checks does not affect your ability to receive bonuses. We believe safe gaming and good offers can go hand in hand.

In Bangladesh, you can seek support from the National Mental Health Helpline and local counselling services. The b66b support team can also point you toward the right resources. Remember — asking for help is a sign of strength, not weakness.

Enjoy safely — with responsibility

Have a safe gaming experience on our platform. We are always here for any support you need.

Explore more

Learn about the many games and sections at b66b — always with responsibility.